Support

Need answers to your wall décor problems? We have your back on this!

How are Our Arts packaged?

Our wallpapers are shrink-wrapped to protect against dust and liquids. They are padded on both ends with corrugated paper for drop protection. Our framed artworks are covered securely with brown paper, padded with thick paper at the corners for drop protection, and shrink-wrapped to protect against dust and liquids. Each package is then handled as fragile by our shipping partners, all to ensure that your order gets to you safely! 

 

When will my art arrive?

Once you have placed your order and paid, you can estimate your art’s arrival by adding the processing and transit times.

Production starts 24 hours after the payment for your order is received. We typically produce each artwork within 5-7 business days. Once the artwork is ready, shipping usually occurs between 3 – 14 business days, depending on your location. 

 

How do I track my order?

You can quickly check the status of a current order with your order number and email address. As soon as your wall art ships, we’ll send you a confirmation email that includes a tracking number.

 

How much will the shipping cost?

As our product sizes vary, you will be able to find accurate shipping costs on the cart and checkout pages. If you want to get your wall art to you faster, see Express shipping cost at checkout.

 

Is my package insured?

Raknida assures your satisfaction and will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team through LIVE CHAT or by email.

 

What happens if only a portion of my order is available for immediate shipment?

We combine similar items in one shipment subject to the processing times of all items in the shipment (see processing & delivery times). If an unexpected delay should occur that prevents available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. 

Contact our customer support team directly by email.

 

Can I ship to a P.O. Box? 

Yes, we can deliver packages 11″ x 14″ and smaller to a P.O. box. 

Larger items must be shipped to a street address.

    • If I have inquiries, how can I get them answered speedily?
      Send us an email at hive@insectastudios.com or chat us up on WhatsApp at +2347088826072

 

    • How long does it take for a wall art order to be processed?
      It takes about 10 working days to process your wall art order from the day it’s placed

 

    • How long will it take for my wall art order to get to me if I live in Lagos?
      If you live in Lagos, you should receive your order in 2 weeks.

 

    • If I live in Nigeria but not in Lagos, how soon can my wall art order get to me?
      If you live in Nigeria, but not in Lagos, you should receive your order in 2 – 3 weeks.

 

    • If I live outside Nigeria, how soon can my wall art order get to me?
      If you live outside Nigeria, you should receive your order in 3 – 4 weeks, depending on your location.

 

    • Gifting wall art?
      Get the most out of your wall art (AR, placement, lighting, blog inspiration)?

 

    • What types of wall arts are available to me on Raknida?
      Currently, you can get your wall art on Raknida as wallpaper or as a framed artwork. We will expand the wall art media available to you as we grow.

 

  • What sizes do the wall art come in?
    Raknida wallpaper currently comes in one size: 3m (height) x 2m (width)The framed artwork comes in two sizes: 16 x 24″ and 3 x 2’’
    (portrait or landscape, depending on the digital artwork orientation)More sizes will be made available to you as we grow.

What is your return policy?

If your order is damaged ??

START YOUR RETURN

If you have more questions you can [Chat with Us]

How do I place an order?

Add the product(s) you wish to order to your shopping cart by clicking on the “Add to Cart” button, close to the product image. Click “Continue To Checkout” from the cart when you’re ready and follow the instructions.

What payment options do you accept?

We accept bank transfers and card payments including Visa and Mastercard through a secure payment platform – Paystack. We do not accept cheques and cash payments.

Can I cancel my order?

Production of your artwork order starts 24 hours after your order has been placed. You can cancel your order within that window by emailing… with your order details included.  We are unable to process cancellations for items that have already been produced or shipped. Please visit our returns page or contact us for alternate options.

You can add additional items to existing orders or substitute individual items by emailing… with your order details and the additions and substitutions you’d like.

When will my credit card be billed?

[Need Info]

How do I find a specific item from your catalog?

You can search for the artwork by entering its, name series name, or any tags it’s associated with into the search box that appears at the top of each page.

Does the image on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy but in some cases, the visual representation may be approximate, or some prints may vary. 

Rest assured, if you are not satisfied with the product you receive, you may return it within 7 days for a refund.

[Need Info

How accurate are the item dimensions listed on your web pages?

Raknida verifies the dimensions of all images on our site, but due to industry standards sizes can vary slightly up to (1½”). If you are not satisfied with the product you receive, you may return it within 7 days for a refund.

How do I buy a Gift Certificate?

[Click Here] to buy a Gift Certificate from Raknida.

How do I check my balance?

Make sure you have your Raknida Gift Certificate number with you as you send us an email (add link/mail). Send us an email with your name and Gift Certificate number, and we will respond with your remaining balance.

Pan-African / International Orders

Outside of Nigeria, Raknida ships to any country of your choice using DHLAll international orders may be subject to import duties and taxes assessed by  relevant governments which are due upon delivery

Note that shipping fees are not included in the order total, and are covered by the buyer

We would love to hear from you.

If you’ve got great products your making or looking to work with us then drop us a line.